CUSTOMER SUPPORT

Free Returns with Money Back Guarantee

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We stand behind every item we sell and want you to be truly delighted with your purchase. If you are not 100% satisfied with your purchase, you may return it in its original, unworn condition within 60 days, for a full refund or exchange - no questions asked.

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Shipping Methods

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Free return shipping only applies to U.S customers and is limited to three per customer. To return an item, simply follow these return procedures:

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• Contact our Customer Service department at +1 (888) 321-4445.

• Advise the representative that you wish to return your order.

• Within one business day of your phone call we will email you a pre-paid, fully insured FedEx 2-Day label, along with instructions on how to safely and securely package your items.

• Take your order and the label to the nearest FedEx location and simply mail it back to us. If you need packaging materials, FedEx will assist you.

• Your order should arrive in our office within two business days (excluding weekends and holidays).

• All refunds will be processed within two weeks, in the form of the original purchase method. Bank wires will be refunded via company check.

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Additional Terms & Conditions

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• International returns are not subject to our free return policy, and special orders are not returnable.

• Packages shipped beyond the 60-day return period, or packages that are improperly packaged or uninsured will not be accepted.

• Returned merchandise must be undamaged and in "new and unused condition" to be deemed acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweler other than Emerida Jewelry will not be accepted.

• Loose diamonds must also be accompanied by the original laboratory grading report, or a $150 charge will be assessed to replace the certificate.

• We cannot resize eternity bands and tension rings, as they need to be completely re-crafted. Therefore, it is very important that you order the correct size at the time of purchase. If you need help determining a ring size, use our handy ring sizer or contact our Customer Service team.

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How to Return Your Order

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Step 1: Obtain the Return Shipping Authorization Code: Call us at +1 (888) 321-4445 to obtain a return shipping authorization code and request your free FedEx return shipping label. Write your return shipping authorization code on the outside of the package you are returning. (Please note that the free FedEx return shipping label only applies to ring, loose diamond, and loose gemstone order from the US, Canada, UK, and Australia.)

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Step 2: Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip and all diamond certificates (a $250 replacement fee per certificate will be charged otherwise). For resizes, do not include original certificates and accompanying materials. For security reasons, do not write jewelry, diamonds or other related words anywhere on the package.

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Step 3: Shipment and Insurance: In order for the insurance to be valid with the use of your FedEx prepaid label, you must "double box" your shipment and follow these instructions. Enclose your item inside its original ring/jewelry box. For your convenience, we recommend using the original packaging from your order. Place the ring/jewelry box inside the medium box. Place the medium box inside the larger box. If you do not have the original packaging, please include the ring/jewelry box inside a small FedEx Priority box and seal it. Place the small FedEx Priority box inside a medium FedEx Priority box. Affix the label to the outside of the larger box and drop it off at your nearest FedEx location. Emerida Jewelry and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations. Obtain a FedEx receipt to confirm that the item has been shipped - this receipt will act as proof of insurance.

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If you decide to use a different shipping method you can ship it back by any carrier. For your protection, please ship your item fully insured, signature required, and request a return receipt for confirmation that your shipment has reached Emerida Jewelry. Emerida Jewelry is not responsible for items lost or damaged while shipping.

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Our Refund Process

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After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Returns take approximately seven business days to process upon receipt of the item. Refunds will be issued via the method of payment used in the original purchase, or by check if the original payment method was bank wire, cash or certain other payments requiring special processing. International bank wire purchases will be refunded in USD according to the exchange rate at time of purchase. For all credit card refunds, please allow one monthly billing cycle in order for your credit to appear.

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Packages without a return shipping authorization number or packages that were refused delivery will not be accepted for refund and are subject to a minimum restocking charge of $50. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. If your return shipping authorization has expired, contact us at +1 (888) 321-4445 to request another return shipping authorization. All requests for refunds must be in writing via email or fax. Any returns showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will not be accepted for return. Improperly packaged or uninsured items will be refused receipt.

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If you have any questions about our return procedure, please contact us at +1 (888) 321-4445.